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Frequently Asked Questions
1) How long will it take to receive my order?
All garters are custom sewn to your request. We try to ship all orders within 4 business days of the order date, but during prom season it could take up to 4 weeks before we can ship it depending on how many orders we have. March, April, and May are the busiest months of the year. Garters are shipped via USPS first class mail, which takes about 2–4 business days from the time we ship (this is only an estimate and could vary). See Ordering Information for more information. Local pick-up is available; we call you when your garter is ready. For this option, please send us a note during PayPal checkout.
2) How do I know my size for a garter?
Measure the width of your leg 3 inches above the knee. See Ordering Information for details.
3) Do you sell toss garters?
No, but we offer Narrow Band garters, which can be created plain without a charm, feather, flower, or bow. A white Narrow Band with light blue ribbon would be great for a toss garter. We can match the colors of your toss garter to your keepsake garter, it's your choice. See Wedding Designs for more ideas.
4) I want a specific charm for my garter, can you special order it?
If you want a certain charm and we don't carry it, email us the details and we will see if we can special order it.
5) What color would the bow be if I order the black Zebra or Leopard ribbon?
For the black zebra garter the bow will be black or white — you must specify which color you want. For the leopard garter the bow will be toffee. If you would like a different color bow just tell us at the time you place the order in the "special instructions" box at checkout.
6) What if I don't have a PayPal account?
When you continue to checkout, PayPal will give you the option to pay with a credit or debit card instead. PayPal collects payment from you and we receive the payment from PayPal. This is a secure way of paying. We will never receive your credit card information through our website, which is not secure. [Secure sites are those shown as "https://..." The "s" stands for "secure", and a security cerificate icon will appear in your browser address bar.] PayPal accepts VISA, Master Card, DISCOVER, and American Express. The screen shot below shows what you'll see when you continue to checkout. On your left it gives you the option to pay with your credit or debit card. Click on "Continue" and you'll see the second screen shown below, where you will input your debit or credit card details, review your order, and leave any special instruction messages for us.




7) What color imprint should I pick for a personalized ribbon?
Don't choose a dark color imprint when you've selected a dark color ribbon (i.e. a black imprint might not show well on dark color ribbons, silver and gold might not show well on pastel colored ribbons, and a white imprint might not show well on light colored ribbons). We have a few personalized ribbon garter samples that you can see under Prom Designs and Wedding Designs.

8) I have to order my bridesmaids garters. Do you offer discounts for large orders?
Send us the details in advance and we will try to offer a discount depending on the total.

9) What is the base and ribbon?
The picture below should help you understand what the base and ribbon is when you're creating your garter. The ribbon (light gold) is placed onto the base (canary narrow band), which is the thicker part of the garter.


10) For a satin garter with heart embroidery, what color will the embroidery be?
The picture below should help you understand more about how to determine which color embroidery will look best. This garter could either have white or turquoise embroidery (this is a matter of choice). First, you need to understand that light color embroidery will not show well on ivory or white satin and dark embroidery will not show well on black satin. Garter shown here: Black satin w/heart embroidery base, zebra ribbon ($1 extra), turquoise embroidery and single ribbon bow (no extra charge but must specify at checkout which color you want), personalization in black ($6 extra), and a crystal heart charm ($3.99 extra).


11) I'm not sure what would look good with my dress. If I send you a photo of my dress can you make a recommendation?
Yes, we can design a garter for you at no extra cost. Just e-mail the photo of your dress to info@garterboutique.com and tell us which base you prefer (narrow sheer, satin, or wide organza). We'll choose the colors for you and will let you know what we recommend. You can then place the order for our recommendation, or with your own revisions to our recommendation.


12) I have something else in mind, do you make special orders?
Yes, you can send us an e-mail info@garterboutique.com to tell us exactly what you would like and we will send you a quote. The garter shown here is a special order using materials we already carry, however if we donít carry something that you have in mind, we might still be able to make it.



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garterboutique.com, Wheeling, Illinois 60090